About Us

About Caspero Casino

Caspero Casino is an online casino operated by NovaForge Ltd. The platform provides access to casino games and live dealer entertainment under an offshore online gaming licence issued by the Anjouan Gaming Authority.

For us, an About Us page should do more than describe a brand. It should explain who is responsible for the service, where the operator is registered, which gambling licence applies, how player accounts and payments are protected, what responsible gambling controls are available, and where a customer can turn if something goes wrong.

That information matters even more for players in New Zealand. The country is currently introducing a new regulatory system for online casino gambling, so an offshore licence should not be confused with a New Zealand gambling licence or with the protections that will apply to locally licensed operators.

This page sets out the information currently published by Caspero Casino and distinguishes between confirmed corporate details, operational policies and matters that players should verify independently.

Who Operates Caspero Casino

Legal Entity

Caspero Casino is operated by NovaForge Ltd, which the casino identifies as the legal entity responsible for the platform.

The published corporate information is:

• Legal company name: NovaForge Ltd
• Company registration number: 15684
• Trading name: Caspero Casino
• Country of incorporation: Autonomous Island of Anjouan, Union of Comoros
• Registered address: Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros
• Customer support email: [email protected]

These details appear in the casino’s current License Information page and Terms & Conditions.

The distinction between the brand and the legal operator is important. Caspero Casino is the name players see when using the website, while NovaForge Ltd is the company identified in the site’s legal documentation.

When Was Caspero Casino Founded?

Caspero Casino does not currently publish a clearly verifiable foundation year for either the brand or the launch of the website.

The operator does publish a company registration number, but that information alone does not establish the exact date on which Caspero Casino began accepting players. A company’s incorporation date and a casino brand’s launch date can be different.

We therefore do not assign an artificial founding year to the business. If a precise launch date becomes available in official corporate or regulatory documentation, it should be stated separately from the company’s incorporation date.

This is a small detail, but it is exactly the kind of distinction that helps players assess an online casino without relying on assumptions.

Licence and Regulatory Status

Anjouan Gaming Authority

NovaForge Ltd states that it holds an online gambling licence issued by the Anjouan Gaming Authority.

The published licence details are:

• Regulator: Anjouan Gaming Authority
• Licence number: RMI-GAM-903215-2023
• Licence type: Online Gaming Licence for remote gambling
• Licensed activities: casino games, live dealer games and sports betting
• Operator: NovaForge Ltd
• Jurisdiction of incorporation: Autonomous Island of Anjouan, Union of Comoros

The casino states that the licence covers international markets where the provision of offshore online gambling services is not prohibited by local law. It also places responsibility on the player to determine whether access to the service is lawful in their own jurisdiction.

What the Licence Means for Players

An offshore gambling licence is not the same thing as a domestic gambling licence.

The Anjouan Gaming Authority licence identifies the regulatory framework under which NovaForge Ltd operates its remote gambling service. It does not automatically give Caspero Casino permission to operate under the gambling laws of every country in which its website might technically be accessible.

That distinction is particularly important for players in New Zealand, where online casino regulation is undergoing a major change in 2026.

UK Gambling Commission: An Important Distinction

Caspero Casino’s legal documentation refers to the standards and principles expected under gambling regulation, including requirements associated with the UK Gambling Commission. However, the current Terms & Conditions expressly state that Caspero Casino operates under a licence issued by the Anjouan Gaming Authority, and the dedicated licence page identifies the same regulator and licence number.

References to UK Gambling Commission standards should therefore not be read as evidence that NovaForge Ltd holds a UK Gambling Commission licence.

This matters because a UKGC licence carries a specific UK regulatory status and set of obligations. Players should always distinguish between being subject to an offshore gambling licence and being licensed by the regulator in their own country.

Our Mission

A Safer and More Transparent Casino Experience

Caspero Casino’s operating approach centres on several practical areas: account security, fair gaming, financial controls, responsible gambling and clear information about the relationship between the player and the operator.

The aim is not simply to provide a large catalogue of games. An online casino also has to manage identity checks, payment security, fraud prevention, transaction monitoring, data protection, complaints and player protection.

That is why the most important part of the service is often not visible on the game lobby.

A player should be able to understand:

• who holds responsibility for the account
• why identity documents may be requested
• how deposits and withdrawals are processed
• what happens when a transaction requires additional verification
• how personal information is protected
• which gambling limits can be applied
• how to close or self-exclude from an account
• how to make a complaint
• which regulator is responsible for the operator

These are the areas in which Caspero Casino’s published policies provide the most useful information.

Our Core Values

Transparency

Transparency means giving players information they can actually use.

Caspero Casino identifies NovaForge Ltd as the operator and publishes the company registration number, registered address and gambling licence details. It also publishes separate information covering KYC, AML, responsible gambling, data protection and complaints.

We do not consider transparency to mean promising that every transaction will be instant or every withdrawal will be straightforward. Verification checks can delay payments, particularly where a transaction requires additional evidence.

Instead, transparency means explaining why those checks exist and what information may be required.

Security

Security has two sides in online gambling.

The first is protecting the account and personal information. The second is protecting the financial system from fraud, misuse and unauthorised transactions.

Caspero Casino states that it uses 256-bit SSL encryption for data transmitted between the player’s device and the platform. It also states that access to sensitive information is restricted to authorised personnel and that payment processing is carried out by certified third-party payment service providers. Full payment card numbers are not stored on the casino’s own platform systems.

Responsible Gambling

Responsible gambling is treated as part of account management rather than as a separate promotional feature.

Players can use tools intended to control deposits, losses and playing time. Longer breaks and self-exclusion are also available.

The purpose of these tools is simple: to make it easier for a player to stop or reduce gambling before it becomes difficult to control.

Fair Play

Caspero Casino states that games are supplied by licensed and certified software providers and that certified Random Number Generator technology is used for games requiring random outcomes.

The operator also states that independent testing laboratories are involved in fairness certification. RTP information for individual games is provided through the relevant game information panel.

Player Account Security

Identity Verification

KYC, or Know Your Customer verification, is a standard part of the operator’s compliance process.

Caspero Casino requires identity verification before withdrawals are processed and may request additional documents during the lifetime of an account.

Depending on the circumstances, players may be asked for:

• a valid government-issued photographic ID
• proof of residential address issued within the previous three months
• evidence relating to the payment method used
• source of funds or source of wealth documentation where required

The operator states that documents should be submitted through the secure document upload facility within the player’s account.

A withdrawal being placed on hold for verification does not necessarily mean that something is wrong with the account. It can simply mean that the operator needs to complete its KYC or financial checks before releasing funds.

Account Credentials

Players are responsible for keeping their login credentials confidential.

Caspero Casino’s Terms & Conditions state that players must not share their account details with third parties. If unauthorised access is suspected, the operator asks players to contact support immediately.

Using a unique password and avoiding shared login credentials are basic but important safeguards, particularly on devices used by more than one person.

Data Protection

How Player Information Is Used

Caspero Casino states that personal information is collected and processed for legitimate operational purposes, including:

• account administration
• identity verification
• fraud prevention
• anti-money laundering compliance
• regulatory requirements
• customer support
• service improvement
• promotional communications where appropriate consent has been provided

The operator states that player data is not sold to third parties.

Technical Protection

The published security measures include:

• 256-bit SSL encryption for data transmitted to and from the platform
• restricted access to sensitive information
• secure storage procedures
• internal reviews of data handling practices
• third-party payment processing
• no storage of full payment card numbers on the casino platform

Players can request access to their personal information and can ask for inaccurate data to be corrected. They may also request deletion where there is no legitimate requirement to retain the information.

Some information may still need to be retained when required for legal, regulatory, financial or fraud-prevention purposes.

Payments and Financial Controls

Deposits

Caspero Casino’s Terms & Conditions state that the minimum deposit is £10.

The published payment options include Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Paysafecard and selected cryptocurrencies, including Bitcoin, Litecoin and Ethereum. The available methods can change and the cashier within the player’s account is the most relevant source for the payment options currently available.

The Terms also state that credit cards are not accepted for deposits and that deposits must be made using funds belonging to the player.

Withdrawals

Withdrawals are subject to the completion of required identity checks.

According to the published Terms & Conditions:

• approved e-wallet withdrawals are typically processed within 24 hours
• card and bank transfer withdrawals may take 3 to 5 business days after approval
• the stated standard daily withdrawal limit is £500
• the stated standard monthly withdrawal limit is £7,000
• additional verification may be required for larger or unusual transactions

The exact time before money reaches a player’s bank or wallet can also depend on the payment provider.

Source of Funds

Caspero Casino may request evidence showing where deposited funds originated.

Examples can include bank statements, payslips or other financial documentation. Such checks form part of the operator’s AML and financial monitoring procedures.

The practical reason is straightforward: gambling accounts should not be used to disguise the origin of money or to move funds on behalf of another person.

Responsible Gambling

Tools Available to Players

Caspero Casino provides several account controls designed to help players manage their gambling.

These include:

• Deposit limits: daily, weekly and monthly limits on deposits
• Loss limits: controls on the amount a player can lose over a defined period
• Session time limits: restrictions on the length of a gambling session
• Reality checks: reminders showing information about the player’s session
• Cooling-off periods: temporary breaks from gambling
• Self-exclusion: longer-term suspension of access to the account

The current License Information page describes cooling-off periods from one day to six weeks and self-exclusion for a minimum period of six months, with the possibility of extending the exclusion.

The Terms & Conditions describe self-exclusion somewhat differently, referring to a minimum period of six weeks or an indefinite exclusion. Because these provisions are not fully aligned across the site’s legal pages, players should confirm the exact period available for their account with customer support before submitting a self-exclusion request.

That is a useful example of why players should read the actual responsible gambling terms rather than rely solely on a short summary.

Self-Exclusion and GAMSTOP

Caspero Casino encourages players in Great Britain who are concerned about their gambling to use GAMSTOP, the national self-exclusion scheme for participating UKGC-licensed gambling operators.

An important qualification applies here: Caspero Casino itself identifies its licence as an Anjouan Gaming Authority licence, not a UKGC licence. GAMSTOP’s scope therefore should not be interpreted as evidence that a self-exclusion registration automatically blocks access to Caspero Casino. Players seeking exclusion from Caspero specifically should use the casino’s own self-exclusion process as well.

Age Verification and Underage Gambling

18+ Requirement

Caspero Casino states that real-money gambling is available only to people aged 18 or over.

The operator may request proof of age and identity during registration, before withdrawals and whenever additional verification is considered necessary. Accounts suspected of being used by an underage person may be suspended while the matter is investigated.

Players should never allow another person to use their account, particularly a person who is under the minimum gambling age.

For shared household devices, parental-control and website-filtering software can provide an additional barrier against underage access.

Fairness, RNG and Game Providers

Random Number Generation

Caspero Casino states that its casino games use certified RNG technology and that independent laboratories periodically test the relevant systems.

RNG technology is designed to make random game outcomes unpredictable. It does not guarantee a particular result, improve a player’s chances or eliminate the inherent house edge associated with casino games.

Previous spins or hands do not determine what comes next. Each game outcome should therefore be treated as a separate event.

RTP Information

Return to Player, or RTP, represents the theoretical percentage of stakes a particular game is designed to return over a very large number of plays.

RTP is not a promise that an individual player will receive that percentage during a particular session. Short-term results can vary considerably.

Caspero Casino states that RTP information for individual games is available through the relevant game information panel.

Software Providers

The casino states that its games are supplied by licensed and certified software providers.

However, the current corporate and licensing documentation does not provide a complete, independently verifiable list of every provider or commercial partner working with the platform. We therefore do not present an unverified list of software companies as official Caspero partners.

The provider information displayed within each game is the appropriate place to check the source of a particular title.

The Caspero Team

iGaming Experience and Public Information

A trustworthy About Us page should make it possible to identify the people responsible for an operator, particularly its senior management and compliance functions.

At present, Caspero Casino’s publicly available legal pages identify NovaForge Ltd as the operator but do not provide a detailed public directory of directors, executives, compliance personnel or individual professional biographies.

We therefore do not attach specific job titles, years of iGaming experience or professional qualifications to unnamed members of the team.

The same principle applies to partnerships. Where a commercial relationship is not publicly documented by the operator, it should not be presented as an established partnership.

This is more useful to players than a list of impressive-sounding but unverifiable credentials.

Anti-Money Laundering and Financial Crime Prevention

KYC and Transaction Monitoring

NovaForge Ltd states that it maintains an AML and counter-terrorist financing framework based on internationally recognised standards.

The system includes customer due diligence, identity checks and transaction monitoring. Transactions can be reviewed for patterns associated with money laundering, fraud, structuring or other suspicious activity.

The operator also describes enhanced due diligence for politically exposed persons and individuals appearing on applicable sanctions lists.

These measures can sometimes result in additional questions or temporary restrictions on an account. From a player perspective, the important point is that financial checks are part of the operator’s compliance process rather than simply a withdrawal obstacle.

Complaints and Dispute Resolution

How to Make a Complaint

Players who have a problem with their account, payments or another aspect of the service should first contact Caspero Casino customer support.

The operator asks customers to provide relevant details, such as transaction references, dates and a clear description of the issue. This gives the support and compliance teams enough information to investigate the matter properly.

Caspero Casino states that it aims to acknowledge complaints within 24 hours and provide a substantive response within five business days. More complicated cases may require additional investigation.

Escalation

If a player is not satisfied with the result of the internal complaints process, Caspero Casino states that the matter may be escalated to an independent Alternative Dispute Resolution service.

The applicable ADR details are provided in the operator’s Terms & Conditions or can be requested from customer support.

Players should retain copies of correspondence, transaction records and relevant screenshots when pursuing a formal complaint.

Caspero Casino and Players in New Zealand

Why New Zealand Players Need to Check the Current Position

New Zealand’s online casino market is undergoing a significant regulatory transition.

The Online Casino Gambling Act 2026 is now in force, but the new licensing regime is being introduced in stages and is not expected to be fully operational until 2027. The Department of Internal Affairs is responsible for implementing the system.

This means the regulatory position for a New Zealand player in August 2026 is not the same as it will be once the new licensed market is fully operational.

The Department of Internal Affairs currently states that online casinos that were already providing services to New Zealand customers before 1 May 2026 may continue under transitional provisions until 1 December 2026. From that date, providers that have not applied for a New Zealand licence must leave the market.

New Zealand Licence Versus Offshore Licence

Caspero Casino’s published licence is issued by the Anjouan Gaming Authority.

It is not a New Zealand online casino licence. Players in New Zealand should therefore not assume that the existence of the Anjouan licence means that the platform has been assessed under New Zealand’s new licensing regime.

The Department of Internal Affairs states that, once the new system is operating, licensed operators will appear on a public register and will be required to display a unique registration icon. Players using an unlicensed platform will not receive the same level of protection as customers of a licensed New Zealand operator.

What New Zealand Players Should Check

Before depositing, a New Zealand player should check:

• whether the operator is legally permitted to provide online casino services in New Zealand at the time of play
• whether the operator is covered by the current transitional rules
• whether the operator has applied for or obtained a New Zealand licence when the new system becomes operational
• which regulator is responsible for the operator
• which complaint and dispute mechanisms are available
• where personal data is processed and stored
• which responsible gambling tools can be used
• what withdrawal verification requirements apply

This is especially important during the transition period because the legal framework is changing in stages.

New Zealand Advertising Restrictions

The New Zealand regulatory framework also affects advertising.

The Department of Internal Affairs states that online casino gambling advertising is currently prohibited in New Zealand, with licensed operators expected to be able to advertise under the future regime subject to restrictions.

Accordingly, players should be cautious about treating casino advertising, affiliate claims or promotional pages as evidence of regulatory approval.

The operator’s legal status should be checked against official regulatory information.

Sports and Racing Betting

Casino gambling and sports or racing betting should not be treated as the same regulatory activity in New Zealand.

The Department of Internal Affairs states that online racing and sports betting is prohibited unless operated through the authorised New Zealand framework, including TAB NZ. Overseas online casino providers must not offer racing and sports betting to New Zealand customers under the applicable restrictions.

The fact that Caspero Casino’s Anjouan licence lists sports betting among its licensed activities therefore does not, by itself, establish that sports or racing betting is lawful for customers located in New Zealand. Local law takes priority.

New Zealand’s Emerging Player Protection Standards

What the New Framework Is Designed to Achieve

New Zealand’s new regulatory framework is intended to strengthen consumer protection, reduce gambling harm, improve regulatory oversight and create clearer standards for online casino operators.

The 2026 minimum standards already published by the Department of Internal Affairs include requirements concerning time, deposit and spend limits, payment security and customer data handling for operators under the new regime. For example, limit-setting tools must be readily accessible, and payment service providers must meet PCI DSS requirements.

These standards provide useful context for New Zealand players assessing an offshore casino. They show the level of player protection the future domestic licensing system is designed to require, while also making clear why an offshore licence should not be treated as equivalent.

Contact Information

Caspero Casino Customer Support

The operator publishes the following contact information:

Caspero Casino

Operating company: NovaForge Ltd

Company registration number: 15684

Registered address:
Hamchako, Mutsamudu
Autonomous Island of Anjouan
Union of Comoros

Customer email:
[email protected]

The legal and licensing pages identify the Anjouan address as the registered address of NovaForge Ltd.

Caspero Casino’s Terms & Conditions also state that live chat is available through the website and provide the same support email for account and complaints-related matters.

Support for Account and Payment Issues

Customer support should be contacted when a player needs help with:

• account access
• identity verification
• deposits
• withdrawals
• payment-method issues
• account closure
• responsible gambling restrictions
• self-exclusion
• data protection requests
• complaints

For security reasons, players should never send passwords, full card numbers or other unnecessary sensitive credentials by ordinary email.

What Players Should Know Before Registering

Read the Terms Before Depositing

The Terms & Conditions determine important aspects of the relationship between the player and operator, including eligibility, KYC, deposits, withdrawals, bonuses, account closure, prohibited conduct and complaints.

A player should pay particular attention to:

• verification requirements
• withdrawal limits
• processing times
• bonus wagering conditions
• maximum bonus bets
• account restrictions
• self-exclusion rules
• complaint procedures
• applicable law and jurisdiction

Understand the Licence

Knowing the licence is more useful than simply seeing a regulatory logo.

Caspero Casino’s current legal documentation identifies NovaForge Ltd as the operator and the Anjouan Gaming Authority as the licensing authority under licence RMI-GAM-903215-2023.

Players should make their own decision about whether that regulatory framework provides an appropriate level of protection for their circumstances.

Keep Gambling Within a Defined Budget

A sensible gambling budget should be money that a player can afford to lose without affecting essential expenses.

A deposit limit is useful because it establishes a boundary before emotions or a losing session influence the decision to continue. Losses should not be chased by increasing stakes or making additional deposits.

Our View of Trust

Trust in an online casino is not created by a logo, a large bonus or a claim of being “fully regulated”. It comes from information that can be checked.

For Caspero Casino, the key facts are clear:

• the platform identifies NovaForge Ltd as its operator
• the published company registration number is 15684
• the registered jurisdiction is the Autonomous Island of Anjouan, Union of Comoros
• the published gambling licence is RMI-GAM-903215-2023
• the stated regulator is the Anjouan Gaming Authority
• KYC and AML procedures apply
• SSL encryption and controlled data access are stated to be used
• payments are processed through third-party providers
• responsible gambling controls are available
• complaints can be submitted to customer support and may be escalated through the stated dispute process

There are also limits to what the public information currently establishes. Caspero Casino does not provide a detailed public profile of its management team, a confirmed brand foundation year or a complete list of commercial software partners in its core legal documentation.

We consider it better to state those gaps openly than fill them with assumptions.

Final Information for Players in New Zealand

Caspero Casino should be assessed as an offshore-licensed online gambling service, not as a New Zealand-licensed casino.

That distinction is particularly important in 2026 because New Zealand is moving from an environment dominated by overseas gambling websites towards a formal domestic licensing system. The Online Casino Gambling Act 2026 is already in force, the licensing process is being implemented, and the Department of Internal Affairs expects the new regulated market to become fully operational in 2027.

For New Zealand players, the safest way to assess an operator is to look beyond the brand itself. Check the legal entity, identify the actual regulator, understand which player protections apply, read the withdrawal and verification rules, and confirm the operator’s current legal status in New Zealand.

Caspero Casino’s own published documentation provides the legal identity and offshore licence information needed for that assessment. The final decision to use the service should, however, be based on the law applicable to the player’s location at the time of gambling.

Gambling involves financial risk. Players should be 18 or over, set limits before playing, and treat casino games as entertainment rather than a source of income.