Relevance verified: 19/04/2026
At Caspero Casino, gambling is meant to be an enjoyable leisure activity. We are committed to providing a safe and fair environment for all our players, and we take our responsibilities under UK law seriously. This page explains how we support responsible gambling, the tools available to help you stay in control, and where to turn if you or someone you know needs help.
Our Commitment to Player Safety
Caspero Casino operates under a licence issued by the UK Gambling Commission (UKGC), which means we are legally required to meet strict standards designed to protect players and the wider public from gambling-related harm. These are not just legal obligations for us; they reflect values we hold at the core of how we run this platform.
We actively train our customer support staff to identify signs of problem gambling, apply safeguarding measures without delay, and respond to player concerns with care and discretion. If you ever feel that things are getting out of hand, we want to be the first place you turn.
Who Can Gamble at Caspero Casino
You must be 18 years of age or older to open an account and gamble at Caspero Casino. We carry out age verification checks on all new accounts as part of our registration and Know Your Customer process. Until verification is complete, we may restrict access to real-money gameplay.
We do not permit gambling by anyone under 18, and we will close any account where we have reasonable grounds to believe the account holder is underage.
Protecting young people at home: If you share a device with children or young people, we strongly encourage you to use parental control software to block access to gambling websites. Services such as Gamban, Net Nanny, and Betblocker can help prevent underage access to online gambling platforms.
Recognising Problem Gambling
Gambling becomes a problem when it stops being fun and starts causing harm to your finances, relationships, mental health, or everyday life. The following signs may indicate that gambling is becoming harmful:
- Spending more money or time on gambling than you can afford
- Chasing losses in the hope of winning back what you have lost
- Gambling to escape stress, anxiety, or low mood
- Lying to friends or family about how much you gamble or spend
- Neglecting work, study, or personal responsibilities because of gambling
- Borrowing money to fund gambling activity
- Feeling irritable, anxious, or restless when not gambling
- Failed attempts to cut down or stop gambling
If any of these apply to you, please make use of the tools below or contact one of the support organisations listed further down this page. Speaking to someone is a sign of strength, not weakness.
Your Responsible Gambling Tools
Caspero Casino provides a range of tools to help you manage your gambling activity. You can access all of these through your account settings or by contacting our support team at [email protected].
Deposit Limits
You can set a daily, weekly, or monthly limit on how much money you deposit into your account. Once a limit is in place, you cannot exceed it during the chosen period. If you want to reduce your limit, the change takes effect immediately. Requests to increase a limit are subject to a minimum 24-hour cooling-off period before taking effect.
Loss Limits
A loss limit allows you to cap the total amount you are prepared to lose within a set time frame. Once your limit is reached, you will no longer be able to place bets until the period resets. As with deposit limits, reductions take effect right away while increases require a waiting period.
Session Time Limits
You can set a maximum amount of time you are permitted to spend gambling in a single session. When your session limit is reached, you will be logged out automatically.
Reality Checks
Reality check notifications can be set to remind you how long you have been playing at regular intervals of your choosing. These prompts give you the opportunity to pause, review your activity, and decide whether to continue or stop.
Cooling-Off Periods
If you feel you need a short break from gambling, you can apply a cooling-off period of between 1 day and 6 weeks. During this time, your account will be suspended and you will not be able to make deposits or place bets. You will not receive any marketing communications from us while a cooling-off is active.
Self-Exclusion
If you want to take a longer break from gambling, you can request a self-exclusion from Caspero Casino. Self-exclusion periods begin at a minimum of 6 months and can extend up to 5 years. Once a self-exclusion is in place, it cannot be lifted until the minimum period has expired, and even then, a further 24-hour reflection period applies before reactivation.
During self-exclusion, we will:
- Immediately suspend your account
- Refund any unplayed deposited funds
- Remove you from all marketing and promotional communications
- Take reasonable steps to prevent you from opening a new account
To request self-exclusion, contact us directly at [email protected] or use the relevant option in your account settings.
GAMSTOP – National Self-Exclusion Scheme
GAMSTOP is the free national self-exclusion scheme for online gambling in Great Britain. Registering with GAMSTOP will block you from gambling at all UKGC-licensed online gambling websites and apps, including Caspero Casino, for a period of your choice: 6 months, 1 year, or 5 years.
You can register at www.gamstop.co.uk.
We strongly encourage players who believe they have a gambling problem to register with GAMSTOP in addition to self-excluding directly with us.
Financial Controls
We recommend that you set a personal gambling budget before you begin playing and treat any losses as the cost of entertainment rather than a route to profit. You should only ever gamble with money you can afford to lose and never use funds that are set aside for essential living costs such as rent, bills, or food.
Your bank or card provider may also offer options to block transactions to gambling websites. We encourage you to speak to your bank directly if you would like to restrict payments to online casinos at source.
Our Approach to Affordability and Safer Gambling Checks
Caspero Casino may ask you to provide evidence of your income, source of funds, or financial circumstances as part of our ongoing commitment to player protection and compliance with UKGC regulations. These checks are a normal and necessary part of responsible operation, and they help us to identify and intervene where gambling may be causing financial harm. We handle all information provided to us confidentially and in accordance with applicable data protection law.
Protecting Yourself from Gambling Harm
Beyond the tools we offer, there are practical steps you can take to keep gambling enjoyable:
- Set a clear budget before you start and do not exceed it
- Only gamble with disposable income
- Never gamble when you are upset, tired, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Do not view gambling as a way to make money or resolve financial difficulties
- Take regular breaks and keep track of how long you play
- Keep records of your deposits, bets, and withdrawals so you have an accurate picture of your spending
Support and Helplines
If you are concerned about your gambling, or about someone else’s, please reach out to one of the following free and confidential services:
BeGambleAware Provides information, advice, and support to people affected by problem gambling. Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133 (free, available 24 hours a day, 7 days a week)
GamCare Offers free information, support, and counselling to anyone affected by problem gambling in Great Britain. Website: www.gamcare.org.uk Helpline: 0808 8020 133 (free, available 24/7) Live chat available on the website
Gambling Therapy A free global service offering online support to people affected by problem gambling, including friends and family members. Website: www.gamblingtherapy.org
GamAnon A fellowship for the friends and families of people with a gambling problem. Website: www.gamanon.org.uk
Gamblers Anonymous UK A fellowship of men and women who share their experience, strength, and hope in order to help each other recover from compulsive gambling. Website: www.gamblersanonymous.org.uk
Gamban Software that blocks access to thousands of gambling websites and apps across all your devices. Website: www.gamban.com
National Debt Line If gambling has led to financial difficulty, the National Debt Line provides free, confidential advice. Website: www.nationaldebtline.org Phone: 0808 808 4000
Contact Our Responsible Gambling Team
Our customer support team is available around the clock. If you want to apply any of the tools described on this page, discuss your gambling activity in confidence, or simply ask a question about the options available to you, please get in touch:
Email: [email protected]
We will always take responsible gambling enquiries seriously and respond with care, without judgement.
Further Information
For independent information about gambling regulation in Great Britain, you can visit the UK Gambling Commission at www.gamblingcommission.gov.uk. The Commission oversees gambling licensing, sets consumer protection standards, and publishes guidance for players.
Gambling should be fun. If it stops feeling that way, help is available.