Privacy Policy

Who We Are

Caspero Casino operates the website at https://caspero-casino-uk.com/ and is committed to handling your personal data with care and transparency. We act as the data controller in respect of the personal information you provide to us when using our platform.

We are licensed and regulated by the UK Gambling Commission, and we operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about how we handle your information, you can contact our support team at [email protected].

What This Policy Covers

This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, who we may share it with, and what rights you have in relation to that data. It applies to all users of our website and services, including registered account holders, visitors, and anyone who contacts us directly.

This policy should be read alongside our Terms and Conditions and Cookie Policy, both of which are available on our website.

The Data We Collect

When you interact with Caspero Casino, we may collect and process the following categories of personal data:

Identity and contact information: your full name, date of birth, residential address, email address, and phone number. This is collected when you create an account.

Verification documents: copies of government-issued photo ID, proof of address, and source of funds documentation. These are required as part of our Know Your Customer (KYC) obligations under anti-money laundering legislation and our UKGC licence conditions.

Financial data: details of payment methods used, transaction history, deposit and withdrawal records. We do not store full card numbers on our systems. All sensitive financial information is handled by our authorised payment processors through encrypted channels.

Account and gaming activity: your login credentials, game history, betting patterns, session duration, account preferences, bonus usage, and interaction with our responsible gambling tools.

Technical and device data: your IP address, browser type and version, operating system, referral source, pages visited, time and date of access, and other diagnostic information collected automatically when you use our platform.

Communications: records of any correspondence between you and our customer support team, including live chat transcripts and emails.

Marketing preferences: your choices regarding promotional communications from us.

How We Use Your Data

We process your personal data only where we have a lawful basis to do so under UK GDPR. The purposes for which we process your data, and the legal bases we rely on, are as follows:

Performance of a contract: To create and manage your account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have requested from us.

Legal obligation: To comply with our obligations under the Gambling Act 2005, the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, and our UKGC licence conditions. This includes conducting age verification checks, KYC and AML procedures, and reporting suspicious activity to the relevant authorities where required.

Legitimate interests: To protect the security of our platform, detect and prevent fraud, monitor for problem gambling indicators, carry out internal analytics to improve our services, and communicate with you about changes to your account or our policies. Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.

Consent: Where you have opted into receiving marketing communications from us. You may withdraw this consent at any time by updating your preferences in your account settings or by contacting us at [email protected].

Age Verification and Responsible Gambling

As an operator licensed by the UK Gambling Commission, we are legally required to verify that every customer is aged 18 or over before allowing them to gamble for real money. We take this obligation seriously and will process identity documentation for this purpose before your account is fully activated.

We also monitor account activity for indicators of problem gambling as part of our duty of care under UKGC social responsibility requirements. Where our systems or staff identify concerns, we may take steps including contacting you directly, applying temporary limits, or restricting your account access. Any data processed in this context is handled with discretion and used solely to fulfil our safeguarding obligations.

If you wish to use our responsible gambling tools, including deposit limits, session time reminders, cooling-off periods, or self-exclusion, these features are available in your account settings. Self-exclusion requests can also be submitted directly to [email protected].

Sharing Your Data

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service providers: We work with carefully selected third-party companies who process data on our behalf, including payment processors, identity verification providers, fraud prevention services, IT infrastructure partners, and customer support platforms. These parties are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

Regulatory and legal authorities: We are required to share information with the UK Gambling Commission, HMRC, law enforcement, or other government bodies where required by law or where we have a legal obligation to do so. This includes mandatory reporting under anti-money laundering legislation.

Dispute resolution services: Where a complaint is escalated to an approved alternative dispute resolution provider, relevant account information may be shared as part of that process.

Business transfers: In the event of a merger, acquisition, or restructuring of our business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such change where required by law.

We do not share your data with third parties for their own marketing purposes.

International Data Transfers

Where we transfer your personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR. These may include using standard contractual clauses approved by the UK Information Commissioner’s Office, or relying on adequacy decisions where applicable.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal and regulatory obligations. In practice, this means:

Account and transaction records are retained for a minimum of five years following the closure of your account, in line with our obligations under the Money Laundering Regulations 2017 and UKGC licence requirements.

KYC documentation is retained for five years from the end of the business relationship or the completion of any relevant transaction.

Marketing data is retained until you withdraw consent or we otherwise determine it is no longer appropriate to hold it.

Technical logs and communications may be retained for shorter periods where there is no ongoing regulatory need.

When data is no longer required, it is deleted or anonymised in a secure manner.

Security Measures

We take the security of your personal data seriously. Caspero Casino uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same level of encryption used by major banking institutions.

Access to personal data within our organisation is restricted on a need-to-know basis and protected through technical and organisational controls. We conduct regular reviews of our security practices and work with trusted infrastructure providers who maintain high standards of data security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office in accordance with our obligations under UK GDPR.

Cookies

Our website uses cookies and similar technologies to support its operation, improve your browsing experience, and where you have consented, to deliver relevant marketing content.

A full description of the cookies we use, their purpose, and how you can manage your preferences is set out in our Cookie Policy, which is available at https://caspero-casino-uk.com/.

Your Rights

As a data subject under UK GDPR, you have the following rights in relation to your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one calendar month of receiving your request.

Right to rectification: If any of the information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and does not apply where we are required to retain your data for legal or regulatory reasons.

Right to restriction of processing: You can ask us to restrict how we use your data in specific circumstances, for example if you contest its accuracy or object to our processing.

Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

Rights related to automated decision-making: Where we make decisions about you based solely on automated processing that have a significant effect on you, you have the right to request human review of that decision.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. There is no charge for making a request unless it is manifestly unfounded or excessive.

Marketing Communications

Where you have opted in to receiving promotional messages from us, we may contact you by email, SMS, or other electronic means about offers, bonuses, new games, and other updates from Caspero Casino.

You can opt out at any time by clicking the unsubscribe link in any marketing email, updating your preferences in your account settings, or contacting us at [email protected]. Please note that even if you opt out of marketing, we may still contact you with important service-related communications relating to your account or our legal obligations.

Complaints

If you believe we have not handled your personal data in accordance with applicable law, or if you are unhappy with how we have responded to your request to exercise your rights, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can contact the ICO at https://ico.org.uk or by calling their helpline on 0303 123 1113. We would, however, welcome the opportunity to address any concerns you have directly before you contact the ICO, so please do reach out to us first at [email protected].

Changes to This Policy

We keep this Privacy Policy under regular review and may update it from time to time to reflect changes in our practices, applicable law, or regulatory guidance. Where we make material changes, we will notify you through our website or by email where appropriate. Continued use of our services following any such changes constitutes your acknowledgement of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact our team:

Email: [email protected] Website: https://caspero-casino-uk.com/