Relevance verified: 19/04/2026
1. Introduction
These Terms and Conditions govern the relationship between you and NovaForge Ltd (“we”, “us”, “the Company”), the operator of Caspero Casino, accessible at https://caspero-casino-uk.com. By registering an account, accessing the website, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
Caspero Casino operates under a licence issued by the Anjouan Gaming Authority. We are committed to providing a fair, transparent, and responsible gaming environment for all players. These Terms have been drafted with reference to the standards and principles expected under applicable gambling regulation, including the requirements set out by the UK Gambling Commission, and are intended to ensure full clarity on your rights and obligations as a player.
If you do not agree with any part of these Terms, you must not use this website or any of its services.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years of age to register an account and use the services offered by Caspero Casino. It is a criminal offence to permit a person under the age of 18 to gamble. We take our age verification obligations seriously and reserve the right to request proof of age at any time.
If we have reason to believe that a player is under the age of 18, we will suspend their account immediately, withhold any funds held in that account pending investigation, and report the matter where required by applicable law. Any winnings accrued prior to the completion of age verification may be forfeited.
We strongly recommend that parents and guardians make use of parental control tools and filtering software to prevent underage individuals from accessing gambling websites. Resources such as Gamban (https://gamban.com) and NetNanny offer robust filtering options.
2.2 Registration
To create an account with Caspero Casino, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and chosen payment method. You agree to keep this information current and to notify us immediately of any changes.
You may only hold one account per person. Creating multiple accounts, whether in the same name or under different identities, is strictly prohibited and may result in immediate closure of all related accounts and forfeiture of any associated funds.
2.3 Identity Verification (KYC)
In accordance with our regulatory obligations and our commitment to preventing money laundering and fraud, we are required to verify the identity of all players before processing withdrawal requests and at other points we deem necessary. This process is commonly referred to as Know Your Customer (KYC) verification.
You may be required to submit one or more of the following documents:
A valid government-issued photo ID (such as a passport, driving licence, or national identity card); proof of address dated within the last three months (such as a utility bill or bank statement); proof of the payment method used (such as a copy of your bank card or a screenshot of your e-wallet account); and in some circumstances, evidence of the source of funds deposited into your casino account.
Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure. We reserve the right to withhold withdrawals pending the successful completion of identity verification.
3. Your Account
3.1 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party. We will not be held liable for any loss or damage arising from unauthorised access to your account resulting from a failure on your part to keep your credentials secure.
If you suspect that your account has been accessed by an unauthorised third party, you must contact us immediately at [email protected].
3.2 Account Currency
Caspero Casino offers accounts denominated in British pounds sterling (GBP). All transactions, balances, and wagering requirements will be calculated in your account currency unless otherwise stated. Where a currency conversion is required, we will apply a reasonable exchange rate which may include a conversion fee.
3.3 Account Closure
You may close your account at any time by contacting our customer support team at [email protected]. Upon closure, any remaining real-money balance will be returned to you subject to the completion of all applicable verification requirements. Bonus funds held at the time of closure will be forfeited.
We reserve the right to close or suspend any account at our discretion, including in circumstances where we reasonably believe a breach of these Terms has occurred, where continued operation of the account poses a risk management or regulatory concern, or where required by law.
4. Deposits and Withdrawals
4.1 Minimum Deposit
The minimum deposit at Caspero Casino is £10. This threshold applies across all accepted payment methods. There is no maximum deposit limit imposed by us, though your payment provider may apply its own limits.
4.2 Accepted Payment Methods
We accept a range of payment methods including Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Paysafecard, and selected cryptocurrency options including Bitcoin, Litecoin, Ethereum, and others. The full list of currently available payment methods is displayed in the Cashier section of your account.
Please note that we do not accept deposits from credit cards. Players in the United Kingdom are prohibited from using credit cards for gambling transactions in line with applicable consumer protection standards. Deposits must be funded from personal funds belonging to you.
4.3 Withdrawals
Withdrawal requests are subject to identity verification as described in Section 2.3. We aim to process withdrawal requests promptly. Processing times will vary depending on your chosen withdrawal method. E-wallets are typically processed within 24 hours of approval. Card and bank transfer withdrawals may take 3 to 5 business days after approval.
The maximum daily withdrawal limit is £500 and the maximum monthly withdrawal limit is £7,000. Higher limits may be available for VIP players at our discretion.
We reserve the right to carry out enhanced due diligence checks on withdrawals above certain thresholds or where we have concerns regarding the legitimacy of funds. In such cases, additional documentation may be required before a withdrawal is authorised.
4.4 Source of Funds
In line with our anti-money laundering obligations, we may request evidence that the funds in your account are derived from legitimate sources. This may include payslips, bank statements, or other financial documentation. We take these obligations seriously and any failure to provide adequate source of funds evidence may result in account suspension.
5. Bonuses and Promotions
5.1 General Bonus Terms
All bonuses, free spins, promotions, and other incentives offered by Caspero Casino are subject to these general bonus terms as well as any specific terms applicable to each individual offer. By claiming a bonus, you confirm your acceptance of all relevant terms.
Bonuses are intended for personal, recreational use only. We reserve the right to withdraw or amend any bonus or promotion at any time, with reasonable notice provided where possible.
5.2 Welcome Bonus
New players at Caspero Casino may be eligible to claim a welcome bonus comprising a 100% deposit match of up to £500 and 200 free spins on selected slot games. The minimum qualifying deposit to claim this offer is £20. The maximum wager per spin or hand while a bonus is active is £5. Any wagers exceeding this limit will result in the forfeiture of any bonus funds and any associated winnings.
5.3 Wagering Requirements
Bonus funds are subject to a wagering requirement of 35 times the combined value of the bonus and qualifying deposit (35x B+D). Free spin winnings are subject to a separate wagering requirement of 40 times (40x). Both the bonus funds and free spins must be used within 10 days of activation, after which any unused bonus or winnings will be voided.
5.4 Weekend Reload Bonus
Players may claim a 50% reload bonus of up to £700, together with 50 free spins, on qualifying deposits made between Friday and Sunday. This bonus is subject to the same wagering requirements and maximum bet restrictions as the welcome offer.
5.5 Weekly Cashback
Players who have reached one of the top three tiers of our VIP loyalty programme may qualify for weekly cashback on net losses. Cashback is calculated on a weekly basis and starts at a minimum value of £5. The cashback percentage and maximum eligible amount increase with VIP level, up to a maximum of 15% cashback with a cap of £3,000 per week. Cashback funds are subject to a 1x wagering requirement prior to withdrawal.
5.6 Bonus Restrictions
Bonus funds cannot be withdrawn until all applicable wagering requirements have been fulfilled. We reserve the right to remove any bonus and associated winnings from an account if we have reason to believe that the bonus has been claimed in bad faith, through the use of multiple accounts, or through any form of collusion or fraudulent activity.
Bonuses are not available to players who have opted for the Bonus Exclusion feature within their Responsible Gaming settings.
5.7 Maximum Cashout
Unless otherwise stated in the specific terms of a promotion, the maximum amount that may be withdrawn from bonus winnings is 10 times the original bonus amount.
6. Game Rules and Fair Play
6.1 Random Number Generation
All casino games offered at Caspero Casino use certified Random Number Generator (RNG) technology. Independent testing laboratories periodically audit our RNG systems to confirm that all game outcomes are genuinely random and cannot be predicted or manipulated by either the player or the casino. Results of individual spins, hands, or rounds are determined at the moment of play and are not influenced by any previous outcomes.
6.2 Live Casino Games
Live dealer games are streamed in real time from dedicated studio environments. By participating in live games, you agree to conduct yourself courteously and refrain from any behaviour that is abusive, offensive, or otherwise inappropriate. We reserve the right to remove players from live tables for misconduct.
6.3 Technical Malfunctions
In the event of a technical failure during gameplay, all affected wagers will be considered void and stakes will be returned to your account balance. We will not be liable for any purported winnings arising from a technical error. If a dispute arises regarding the outcome of a game, the records held in our system logs shall be treated as definitive evidence.
6.4 Prohibited Conduct
You must not engage in any form of cheating, collusion, bonus abuse, or any activity that could constitute fraud. The use of automated software, bots, or any system designed to gain an unfair advantage is strictly prohibited. We may use technical and manual monitoring tools to detect suspicious activity, and any account found to be engaging in prohibited conduct will be suspended and reported where necessary.
7. Responsible Gambling
7.1 Our Commitment
Caspero Casino is committed to promoting responsible gambling. We recognise that for a small number of individuals, gambling can become harmful, and we take our duty of care seriously. We provide a range of tools to help you manage your gaming activity, and we encourage all players to make use of these features.
7.2 Available Responsible Gambling Tools
The following tools are available to all registered players within your account settings:
Deposit Limits: You may set daily, weekly, or monthly limits on the amount you are able to deposit. Limits take effect immediately when reduced and require a cooling-off period before they can be increased.
Session Time Reminders: You may set reminders to alert you after you have been playing for a specified period of time.
Reality Checks: Pop-up notifications can be configured to display information about the duration of your session at regular intervals.
Self-Exclusion: You may request to exclude yourself from Caspero Casino for a defined period of a minimum of six weeks or for an indefinite period. During a period of self-exclusion, your account will be suspended, you will not receive any marketing communications, and you will be unable to create a new account. Self-exclusion requests take effect within 24 hours of submission.
To activate any of these tools or to request self-exclusion, please contact our support team at [email protected] or use the controls available within your account dashboard.
7.3 National Self-Exclusion: GamStop
We strongly encourage any player who feels that their gambling is becoming problematic to register with GamStop, the national self-exclusion scheme for Great Britain. GamStop allows you to self-exclude from all participating online gambling operators simultaneously. You can register at https://www.gamstop.co.uk. Registering with GamStop is free of charge.
7.4 Support Organisations
If you are concerned about your gambling behaviour or that of someone you know, the following organisations offer free, confidential support and advice:
GamCare: https://www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (available 24 hours a day, 7 days a week)
BeGambleAware: https://www.begambleaware.org
Gamblers Anonymous: https://www.gamblersanonymous.org.uk
GamTalk: https://www.gamtalk.org
7.5 Protecting Vulnerable People
Gambling is not a suitable activity for individuals experiencing financial difficulty or emotional distress. It should be treated as entertainment, not as a means of generating income. If you feel that gambling is negatively affecting your financial situation, relationships, or mental wellbeing, we encourage you to seek assistance immediately.
We take steps to identify potentially vulnerable players and to respond appropriately. Our customer support team receives training to recognise signs of problem gambling. Where we identify a player who may be at risk, we may contact them directly, apply account restrictions, or in serious cases take steps to close the account in the player’s best interest.
8. Anti-Money Laundering
We are committed to preventing our platform from being used for money laundering, terrorist financing, or any other form of financial crime. We operate a risk-based anti-money laundering programme that includes customer due diligence, transaction monitoring, and where required, the reporting of suspicious activity to the relevant authorities.
Customers may not use Caspero Casino to transfer funds between accounts, to process transactions on behalf of third parties, or to engage in any activity that we reasonably suspect may be designed to obscure the origin of funds. Any account associated with suspected money laundering activity will be frozen pending investigation, and we are legally required to cooperate fully with relevant law enforcement bodies.
9. Privacy and Data Protection
We process your personal data in accordance with our Privacy Policy, which is available at https://caspero-casino-uk.com/privacy-policy/. By using our services, you consent to the collection, processing, and storage of your personal data as described therein.
We collect and process personal information for the purposes of account management, identity verification, fraud prevention, compliance with anti-money laundering obligations, and the provision of relevant communications and promotional offers where you have consented to receive them. Your data will not be sold to third parties.
Your data is protected using industry-standard SSL encryption across all pages of our website. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
You have the right to access, correct, or request the deletion of your personal data. You may also withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us at [email protected].
10. Intellectual Property
All content on the Caspero Casino website, including but not limited to text, images, logos, graphics, game assets, and software, is the intellectual property of NovaForge Ltd or is used under licence from the relevant rights holders. You are not permitted to reproduce, distribute, or create derivative works from any content on this website without our express prior written consent.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Caspero Casino and NovaForge Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or its services, including but not limited to losses arising from technical failures, interruptions to service, or the outcome of any game.
We make no warranty that our website will be available without interruption or that it will be free from errors or viruses. We shall not be responsible for any losses suffered as a result of service downtime, however caused.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
12. Complaints and Dispute Resolution
12.1 How to Raise a Complaint
If you are dissatisfied with any aspect of our service, we encourage you to contact us in the first instance through our customer support team at [email protected]. Please include as much detail as possible about the nature of your complaint, including any relevant transaction references or dates.
We aim to acknowledge all complaints within 24 hours and to provide a full response within 5 business days. Complex complaints may take longer to investigate, in which case we will keep you informed of progress.
12.2 Escalation
If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to an independent dispute resolution service. Details of our approved alternative dispute resolution body are available upon request by contacting [email protected].
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts applicable to the territory in which our licence is granted, unless otherwise required by mandatory consumer protection law applicable in your jurisdiction.
14. Changes to These Terms
We reserve the right to amend these Terms at any time. Where changes are material, we will provide reasonable notice via email to your registered address or via a prominent notice on our website before the changes take effect. Your continued use of the website following the implementation of any changes constitutes acceptance of the revised Terms.
If you do not agree to any amended Terms, you must stop using the website and contact us to close your account.
15. Contact Us
If you have any questions regarding these Terms and Conditions or any aspect of your account, our customer support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available via the chat icon on the website
Gambling harm support: If you need help managing your gambling, please contact GamCare on 0808 8020 133 or visit https://www.gamcare.org.uk.
Gambling involves risk. Please gamble responsibly. 18+ only.